Warranty Information
At asfixit, we stand by the quality of our products and services. Our commitment to customer satisfaction is reflected in the comprehensive warranty we offer for both repairs and refurbished phones. Take a moment to understand the details of our warranty coverage:
**Repair Warranty:**
We guarantee our repair services for a specified period, depending on the type of repair conducted. Refer to the table below for detailed information on the duration of coverage for various repairs. It’s important to note that our warranty is linked to the unique IMEI number of the device, ensuring precision and accountability.
| Type of Repair | Warranty Duration |
|—————-|——————-|
| Screen | Up to 6 Months |
| Component & Battery Replacements | Up to 6 Months |
| Liquid Damage, Software repair & Logic board repair* | 1 free service within 2 months of initial repair service |
*For liquid damage repair, two free services are provided for any recurring problems within two months of the initial repair. Additional component replacements, if necessary, will be chargeable.
**Refurbished Phone Warranty:**
Our warranty for refurbished phones covers any malfunctions for a specified period, as indicated in the product description. However, please be aware that specific defects mentioned in the product description (e.g., non-functional touch ID) are not covered by the warranty. Additionally, explore our takeback policy for hassle-free device returns.
| Refurbished Phones Price Range | Warranty Duration |
|——————————–|——————-|
| Phones up to 14,000 NPR*** | 6 weeks |
| Phones between 15,000 – 30,000 NPR | 3 months |
| Phones above 30,001 NPR | 6 months |
***NPR stands for Nepali Rupees.
**Coverage Exclusions:**
While our warranty is extensive, certain scenarios are not covered. Please be aware that the following situations are excluded from warranty coverage:
– Damage caused by liquid, software issues, or logic board malfunctions (1 free service within 2 months of initial repair service).
– Defects explicitly mentioned in the product description for refurbished phones.
– Continuous use of GPS, mobile data, or long video calls affecting battery life.
**Important Notes:**
– The length of your warranty will be communicated before any transaction for repairs.
– Utilizing our repair services may void your manufacturer’s warranty.
– For warranty details on refurbished phones, refer to the product description.
At Asfixit, we prioritize transparency and reliability in every transaction. Your satisfaction is our guarantee.